FAQ

Where are your offices ?
Located on the 3rd Level off the Pedway. The regular business hours are from 9am to 5pm, Monday to Friday. Phone 506-632-6103

I would like to Advertise at TD Station ?
For product and services promotion contact the General Manager.

Do you have Non Drinking Areas ?
There are six sections in TD Station that are designated as non-alcohol; Sections D, E, L, 5, 6, 15. At no time is a guest permitted to bring alcohol into these seating areas. Please advise Box Office at time of purchase if you wish to be located within these sections.

Can I bring my pet to the facility ?
Only seeing-eye dogs and canines required for assisting physically challenged guests are allowed in the building.

Do you have ATM at TD Station ?
Located on the concourse level by the main entrance doors.

I am bringing my infant child to the hockey game, do they need a ticket ?
The policy for children varies from event to event , please contact the box office for specific event policy

Can i bring balloons to the game?
HELIUM BALLOONS are NOT PERMITTED inside TD Station.

Can I take pictures during the concert ?
This varies from event to event. Non -professional cameras are permitted at some events, but each event has its own policies. Audio and Video recording devices are NOT permitted for any event. Please call the Box Office for specific event policy.

What do you have for food services ?
Food services are available at 7 locations on the concourse, including TIM HORTON’S.

Do you have special needs parking ?
There are 15 allocated parking spots for Wheelchair access passes in the East Parking Lot as well as a wheelchair drop off ramp directly in front of the building. There are 18 permanent wheelchair access-seating spaces located on the concourse level. All washrooms have barrier free access. The passenger elevator services all floors. Please contact the Box Office for more information requiring special needs.

What do I do if something happens during the event ?
During events Patrons can make contact with any of the event staff to deal with emergency situations. Utilizing the public address system will be at the discretion of the Event Manager and will only be used in extreme situations. Calls into the facility to locate a patron will be dealt with by the Event Manager. Information regarding your seat location (Section, Row, Seat) should be left with your childcare provider in case you need to be found. For important situations during events, staff can be located at the Sound Booth on the Concourse Level.

Can I dance and cheer during the concert ?
Our Patrons come to enjoy themselves. Improper conduct including over indulgence of alcohol, the use of vulgar and profane language and the throwing of objects is not acceptable. These actions can result in ejection from the building as well as potential legal charges to an individual.

What happens if I need First Aid ?
Emergency Medical Personal are in the facility for most major events. Patrons requiring medical attention are asked to contact any member of the Event Staff for assistance. A First Aid room is located on the east end of the Concourse.

Can I bring my airhorn to the Hockey game ?
Stadium horns are ONLY permitted during Sea Dogs games in SECTIONS 6 and 7. This policy is strictly enforced for the safety and enjoyment of all patrons and staff. AIR HORNS are forbidden in all sections.

I lost something at the concert, how do i get it ?
Patrons who lose an item during an event can check at the Sound Booth, during and immediately following an event, to inquire about their loss. Items found and not claimed during an event or turned in during building clean up are sent to the Administration Office. Patrons may claim these items by contacting the Administration Offic,e 632-6103, during normal business hours to inquire about their loss.

Can I purchase a TShirt at the concert ?
Most major events offer the patron opportunity to purchase souvenirs and collectables during their shows. There are several areas on the Concourse set aside for sales.

Are you breast feeding friendly ?
There is a comfortable private room on the Arena Level reserved for nursing mothers. During some events this room may be unavailable due to security requirements. Please contact an Event Staff person for directions.

Where do I park ?
There are 400 charged parking sites adjacent to the building with 1000 more sites in the general vacinity. Also if patrons are utilizing the indoor pedway connection from the uptown there are 2000 indoor and covered spaces within a 10 minute walk.

What things do you prohibit ?
The following items are prohibited in TD Station under almost all circumstances: OUTSIDE FOOD AND BEVERAGES. Laser pens Weapons Alcohol Drugs Cameras ( depends on the event and promoter policy ) Helium Balloons AIR HORNS It is TD Station’s right to perform personal and bag searches as required.

I have a rude fan beside me, what do i do ?
During events, please contact a TD Station Staff person and relay your concern so the situation can be addressed quickly. If it is a question then our staff will be more than happy to answer it or find a management person that can. Our Staff are there to help, please use them.

I purchased my tickets not from TD Station, are they good ?
Scalpers and ticket brokers are not recognized ticketing agents of TD Station. No one other than a recognized ticketing agent is permitted to sell TD Station tickets on TD Station property. Anyone doing so will be asked to leave the premises. If you purchase a lost or stolen ticket from a non-authorized agent, then you will be evicted and the police will be called in for any potential legal charges.

Do you have a smoking area ?
TD Station is a non-smoking facility. Smoking is NOT permitted inside the building. Smoking is NOT PERMITTED anywhere within 33′ (10m) of the facility.

I want to sell something during an event, can i do that ?
Solicitation is strictly prohibited in TD Station during all events. No guest may distribute literature during an event without the permission of the General Manager.

What is your Sound Booth that you mention?
Sound Booth is Central and visible location on the Concourse Level where TD Station Staff can be reached in the event of an emergency.

Washrooms: The Facility has ample public washrooms and they are located in all four corners of the Concourse level. All have barrier free access. Change tables are provided in both men’s and women’s washrooms.

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